Report a missed bin collection

Report a missed bin collection

Your bins will not be collected if:

  • they are not out on the correct collection day before 7am. You can check your collection day using My Neighbourhood  

  • they contain items we don’t collect 

  • they are too heavy to be tipped into the truck.  You may have to lighten the content before we can return to empty it

  • there is excess waste outside of the bin. Flattened cardboard that is tied with string and placed next to the recycling bin may be collected

Once you have reported your missed bin collection, make sure your bin is out on the edge of the property. We will let you know whether it has been collected or not.

Our Commitment

Missed bins should be picked up at the end of the next working day following the reported date.

To report a missed medical waste collection, please contact Customer Services on 01372 474474.

To report a missed clothes collection, please contact British Heart Foundation on 0600 138 6556.

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