The government league table for collection performance 2008-9 shows Elmbridge Council Tax as a top performer. We are the 3rd best collector out of the 11 authorities in Surrey with a collection rate of 89.9% and we have the largest amount to collect in this group. The average collection rate is 97.0%.

Every effort is made to collect the tax and rates due. This money helps fund the many services provided by Elmbridge Council, Surrey County Council, Surrey Police and the Environment Agency. Money not collected, or not collected on time, can potentially result in higher Council Tax charges so it is important for the residents of the borough that as high a collection rate as possible is achieved.

It is also important that tax and rate payers receive a high quality and fair service. The Division of the Council responsible for collection of this money is the |Local Taxation Office based in the Civic Centre, Esher. Our high quality service has been recognised over many years and nationally through the Charter Mark scheme: we have held the Charter Mark award for 12 years.