The Direct Debit Guarantee

Please note the wording of the Direct Debit Guarantee on the |attached form is now incorrect.

The revised wording which should be read and replaces the Guarantee shown on the form is as below:

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  
  
• If there are any changes to the amount, date or frequency of your Direct Debit Elmbridge Borough Council will notify you ten working days in advance of your account being debited or as otherwise agreed. If you request Elmbridge Borough Council to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  
  
• If an error is made in the payment of your Direct Debit by Elmbridge Borough Council or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  
  - If you receive a refund you are not entitled to, you must pay it back when Elmbridge Borough Council asks you to.
  
  
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
  

|Proceed to download the Business Rate Direct Debit Form.