Community Triggers

The Community Trigger is part of the Anti-Social Behaviour Crime and Policing Act 2014. It gives victims and communities the right to request a review of their anti-social behaviour complaints and brings agencies together to take a joined up, problem solving approach to find a solution.

If a Community Trigger submission meets the defined threshold, a case review will be undertaken by the local Community Safety Partnership (CSP). Agencies will share information, review what action has been taken and decide whether additional actions are possible.

Who can use the Community Trigger?

A victim of Anti-Social Behaviour (ASB) or another person acting on behalf of the victim such as a carer or family member, MP, councillor or professional person.

The victim could be an individual, business or community group.

You can submit a Community Trigger request if:

  • You have reported three times in the last six months separate, but related, anti-social incidents to agencies and the problem persists

  • You are aware that other people in the local community have reported separate, but related, anti-social incidents to agencies in the last six months and the problem persists (the trigger will be started if five or more individuals have made separate, but related reports over a six month period).

You cannot submit a Community Trigger if:

  • The agency/agencies involved have given you a time-frame for actions to be completed and this has not yet expired.

  • The agency/agencies involved have taken action but you are unhappy with the conduct of a particular agency. This should be dealt with through the agency's complaints procedure

Who will deal with my Community Trigger submission?

Your Community Trigger submission will be dealt with by your local Community Safety Partnership which is made up of a number of agencies including:

  • Elmbridge Borough Council

  • Surrey County Council

  • Surrey Police

  • Other agencies or organisations determined locally, for example, the housing provider

How to report a Community Trigger

Please complete the online community trigger request. You will need to provide us with details of three separate incidents of ASB that you have reported, or the names of five other people who have reported the same incident, along with your name and contact details.

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