Cookies and their use

What is a cookie?

A cookie is a small text file that a web page server places on the hard drive of every computer that links to its website. The cookie carries an identification code, which can only be read by the server that generated it, to enable the server to recognise returning users. The cookie also stores a record of which information the user has submitted to that website, such as personal details or personalised settings. The server can then reuse this information to prevent users having to re-enter information.

What cookies do

  • Protection - cookies can be set to check you are who you claim to be and not another person who managed to get a copy of your password 

  • Speed - Cookies enable your identity to be carried from page to page and remember the items you may put in a shopping cart. This is a feature is essential for any type of e-commerce/shopping service 

  • Settings - cookies enable the website you are visiting to remember any settings you selected on a prior visit, this can include themes and language preferences as well as any login names and passwords for easier entry on future visits (you will often be asked if you want these personal details remembered) 

  • Advertising - cookies can be used to prevent annoying popup ads, they can be used to prevent you seeing adverts designed for first time visitors and also to serve up adverts specific to your profile.

What is an IP address?

An IP (Internet Protocol) address is a number that is unique to each individual computer, which acts as its address and can be used to identify it.

Can I stop accepting cookies?

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies or how receive notifications when you receive a new cookie and how to disable cookies altogether. In addition you can also set your permissions to disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer as applicable.

However, you should note that cookies do allow you to take advantage of some of Elmbridge Borough Council's website features. For instance, if you block or otherwise reject our cookies, you will not be able to use any of the services that require you to Sign in.

Laws for use of cookies

From May 26th 2011, Europe introduced new rules regarding use of Cookies - whereby websites are now required to ask its visitors to give consent to accept cookies to be stored on their computer or device.

Below we have detailed the Cookies we use to help improve your browsing experience. We advise you to familiarise yourself with our Cookies and suggest you customise your browser's cookie settings to meet your requirement.

The Networking Advertising Initiative provides an NAI Opt-Out Tool to enable you to "opt-out" of behavioural advertising as delivered by their members.

Interactive Advertising Bureau (IAB) has a Self-Regulatory Program for Online Behavioural Advertising to help protect consumers' privacy rights and expectations in ad-supported online media.

How we use cookies

For information the cookies we use are as follows:

  • Elmbridge website ASP cookies - Used to track a users session, essential for site to run - only valid for a single session, expires when user exist browser.

  • Eform cookies - Used to track a users session, essential for site to run - only valid for a single session, expires when user exits browser.

  • SiteAnalyze web analytics cookie: this cookie is used to help record your use of this website. It is used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website. This SiteAnalyze cookie contains a randomly generated ID used to recognise your browser when you read a page. The cookie contains no personal information and is used only for web analytics. This SiteAnalyze cookie is called 'nmstat' in the list of cookies and is set to expire 1,000 days after your last visit.

  • Google Analytics - uses cookies in order to provide meaningful reports about our website visitors. Please note that Google Analytics cookies do not collect personal data about you - see Google

  • Share This - is an external service that enables users to share content online. It does rely on the use of cookies and aggregate not personal information maybe shared with third parties. Users have the option to opt out, see Share This privacy policy

  • YouTube Cookies - We embed videos from our official YouTube Channel using the privacy-enhanced mode. This may set cookies on your computer once you start the video player, but no personally identifiable information is stored as part of the process. More information available on the Google website.

  • MyElmbridge - relies upon a number of cookies to remember your location etc, if you block cookies this system will no longer work, a list of cookies used is given below:

    Name: AccessKeys
    Purpose: stores shortcut key preference between visits

    Name: ActiveTab
    Purpose: Stores the ID of the Active Tab as selected by the user

    Name: AllowEasysiteCookies
    Purpose: Stores the consent status of the current user for cookies, only set if they consent

    Name: ASP.NET_SessionId
    Purpose: random string identifying browsing session to server 

    Name: astun
    Purpose: version number of Astun iShare web application 

    Name: astun:baseMap
    Purpose: identifier for most recently selected base map in My Maps 

    Name: astun:currentLocation
    Purpose: most recently set address and its coordinates 

    Name: astun:mapSource
    Purpose: identifier for map overlay configuration in My Maps 

    Name: astun:mapView
    Purpose: location and extents of the most recent view of the map in My Maps 

    Name: astun:previousLocation
    Purpose: address and its coordinates of last location in My Maps 

    Name: atMyCouncil
    Purpose: identifier of most recent tab visited by user and changes to visibility of panels in My House and My Nearest 

    Name: atMyLocation
    Purpose: most recently set address and its coordinates

    Name: InterstitialCookie
    Purpose: Stores whether an interstitial has been viewed/closed so it doesn't reappear for the current user

    Name: jQuery-ui-panelsCollapseStatus
    Purpose: IDs of collapsed panels in My Maps 

    Name: panelsaccordionstatus
    Purpose: number identifying last opened panel in My Nearest

    Name: PortalModuleUserId
    Purpose: Stores portal state for non-logged in users so that if they visit again, portal preferences including portlet positions are remembered. 

  • GovMetric - places a cookie from the subscriber's domain called "govmetric_votes" whenever a customer rates a page on the subscriber's website, or updates this cookie if it already exists. This cookie is set to expire 24 hours after it is created or updated. The cookie contains a set of values, one for each page rating the customer has made. These values are identification numbers which link back to our database giving us details of the customer's rating including IP address, User agent, URL of the rated page and rating details, potentially including comments, contact details and post code if the GovMetric system has been configured to collect these for the subscriber.

The only use made of the cookie is to prevent re-rating of a page multiple times during the same day.

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