Customer Service Standards
Our aim is to provide the highest level of service to each and every one of our customers, no matter how big or small the issue. We have set ourselves high standards, in response to those areas that customers have indicated are a priority to them and we try very hard to meet our customers' expectations. All of our Customer Charters have been produced after consultation with local residents.
We are proud to be holders of the Government's prestigious Customer Service Excellence award, demonstrating our high level of service to our customers. Find out more about what standards we had to achieve by reading about |Customer Service Excellence.
Find out more information about our priorities and service delivery standards:
These priorities and promises are constantly reviewed, to make sure they always reflect our customer needs and they work alongside our corporate standards. Read more about Elmbridge Borough Council's overall aims for its customers |Council Performance & Best Value, |Vision & Key Activities, and |Customer Care.
If you have any comments or feedback for us or if you have a suggestion for improving our service to you, |please tell us. If you wish to make a complaint we will respond positively and promptly to criticism. |A list of contacts and how to complain can be found online. You may also wish to |find out who your local Councillor is online.
