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2 December 2008

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Contact Details

Elmbridge Borough Council
Civic Centre,
High Street,
Esher,
Surrey,
KT10 9SD
Tel: 01372 474474
|General Enquiry

Our performance

Performance figures 1 July 2008 - 30 September 2008

Image of a chart Development Control

612 planning applications were received during this quarter
40 appeals were lodged against our decisions
Major applications - 71% were determined within 13 weeks
Minor applications - 81% were determined within 8 weeks
Other applications - 94% were determined within 8 weeks

Customer Focus

88% of our users were satisfied with the level of service they received from the Division
4,173 telephone calls were received during September 2008 by the Town Planning Division - 80.1% of which were answered within 4 rings (10 seconds)

Related Pages:

Performance indicators
Audit Commission - Area Profiles (Links)

Audit Commission - CPA results information (Links)

BVPI 2006 Residents Satisfaction Survey (Documents)

Corporate Plan and Best Value Performance Plan 2008/9 (Pages)

Council Performance (Pages)

Our Approach to Performance Management (Pages)

Performance Indicators (Pages)