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We aim, at all times, to provide an efficient, effective and high-quality service. We will respond positively and promptly to criticism and to suggestions for improving our services. We care about the people of our Borough and want to listen to your views and as a central part of our |customer charter we take a positive approach to handling complaints.

To make a complaint or suggestion regarding the service provided by Elmbridge Land Charges department, please see the |Corporate complaints procedure.

Correspondence or complaints should be addressed to:

Elmbridge Borough Council, Local Land Charges Department, Civic Centre, High Street, Esher, Surrey, KT10 9SD (DX 36302 Esher)
Land Charges Officer's phone number: 01372 474195