Please select from the links below for further information on searching and answers to common queries.

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|What issues can I comment on?
|Problems with the site

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Application number - The most straightforward approach for finding the details of an application is to enter its unique reference number in the 'application reference' field. The reference number can be obtained from all publicity associated with the application, including press adverts (where relevant), site notices and neighbour notification letters. A valid application reference number will always find the relevant application without the need to complete any other field on the search page. The planning application number will be in the following format: 2010/0001, where 2010 is the year and 0001 is a unique reference number for that application in the relevant year.

Address - If you wish to locate an application by the address of the proposed development please enter in the first line of the address. This could be either the house name, for example 'Chestnut House', or the house number and road name such as '2 High Street'. Some road names occur more than once in the Borough such as 'High Street' so selecting the Ward will reduce the number of records returned. The Ward is the area in which the application is located in the Borough such as 'Claygate' or 'Esher'. Because of the way in which addresses are stored, entering minimal address information is more likely to obtain successful search results.

Ward - Selecting a Ward is another good way to refine your search to help find an application. However it can additionally be used for finding all the applications in an area for a particular period. For example, you could choose to see all the applications received in a month within a certain Ward.

Applicant and/or agent - If you know the applicant's surname then this can provide an effective way of refining your search, particularly if you combine it with a field from the site address.

Search by date - Restricting the date ranges of a search can be another very effective way of locating a particular application. The Date Received range refers to the date that the authority would have received the application you are interested in. For example, if you know that an application was received in one particular year then set between 01/01/yyyy 'and' 31/12/yyyy. This is particularly effective if combined with another search field i.e. 'Applicant Name' or 'Address'.

If you know that the application you are looking for has not been determined then you can refine your search by checking the 'Only show undecided applications' box .

|No records shown

This maybe due to the following:

• You have incorrectly keyed in the application number
• You have tried to enter too much detail in the address field. Please refine your search by reducing this to, for example, the house name or road

The absence of any results arising from this search does not necessarily mean that there is no record available. It is, therefore recommended that you check with the Council for confirmation of this by emailing |Town Planning.

|No attachments shown

This maybe due to the following:

• The documents that you are looking for have yet to be scanned. Please note, plans & documents associated with new planning applications should be available to view within 3 working days of validation.

|What issues or concerns can I comment on?

The issues you raise must involve planning matters such as:

• Impact on residential amenity (e.g. hours of use, loss of privacy, loss of light, over dominance, noise, traffic)
• Impact on the character and appearance of an area (design, appearance and intensity)
• Impact on highway safety (e.g. poor visibility, pedestrian safety, parking)
• Impact on community facilities
• Planning policies and proposals, or Government planning advice.

We cannot take into account comments on the following types of concerns:

• Personal characteristics of the applicant
• The effect of the proposal on property values
• Disturbances during building work
• Loss of view
• Private rights of way, private drains and other private easements and legal covenants
• Disputes over land ownership
• Commercial competition
• Building regulation issues (e.g. structural stability, drainage fire precautions, hygiene and internal space)

Please note in accordance with the Local Government (Access to Information) Act 1985, any representations submitted will be made available for public inspection and will be displayed on the website normally within 2 working days. All representations that do not include a name and address cannot be taken into account in the determination of an application. We cannot treat your comments, or any part of your email or letter, including any personal details, email address or other contact information as confidential.

|Problems with the site

Cannot send any comments via the online form - This could be due to the consultation date having expired. Please see the application case file page to see the end of Consultation date. Please note if the 'Submit Comment' button is not available, we still welcome any comment throughout the period an application remains valid. Email your comments to |Town Planning.

Please be aware that there is a time out limit on the 'Submit Comment' page which may cause an error to occur. To avoid this problem, type your comments up before hand (using notepad or MS Word) then copy and paste into the comments box.

My Search result displays a 3-digit application number - Please disregard any application with a 3-digit reference number. This is a known fault with our software suppliers, in which a duplicate application is displayed showing an alternative reference number originally used for in-house monitoring. e.g. Ref No 123