Customer Comments

Some comments received from our customers for our quick, efficient response to their queries

• "The main application was dealt with within the statutory period. When I contacted the case officer it was easy to make contact and she was helpful and courteous".
  
  
• "Our pre-planning meetings were very informative with the Planning Officer willing to advise. The subsequent correspondence was consistent with the meetings and final decision".
  
  
• "Staff at Reception were friendly, efficient and patient. I do wonder how they manage to be so good".
  
  
• "I was able to discuss plans pre application which helped on what could (and couldn't) be done. Especially useful as a first-time applicant. Staff at all levels helpful and friendly".
  
  
• "At validation stage we were asked to supply additional information. The case was handled brilliantly: it was very clear what is needed and why our case officer was also clear what is required and due to their support, we had no delay and it was decided on time. Many thanks for superb service".
  
  
• "Straight forward procedure without delay".
  
  
• "Very thorough and professionally dealt with".
  
  
• "This is just a short note to thank you for your open-minded and helpful approach to the site at Littleheath Farm. The planning process with Elmbridge was clear and easy to follow, and I am very pleased that we managed to put together a scheme which was satisfactory to the Council and the owner".
  
  
• "I hope you will permit me to take this opportunity to commend to you their courteousness and consideration, their understanding, and their pleasant and smiling manner. The way in which they conducted their visit is of great credit to the Council and to your Department".
  
  

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