Service update

Service update

Update on the waste collection service in Elmbridge - 22 August 2017   
 
I am pleased to report that the performance of the waste collection service in Elmbridge is now at a similar level as before the new contract started and any missed bins are being returned to within one working day.
 
Whilst we are happy to have reached that level we want to do even better than before, so our team and the teams at Joint Waste Solutions and Amey are continuing to work hard together to achieve that.
 
We are very sorry for the inconvenience this contract change has caused some of our residents and appreciate them bearing with us while we have worked through the issues. We are confident the service is now operating well and as it becomes more established I fully expect our residents to see further improvements to the quality of service.
 
Councillor Barry Fairbank
Portfolio Holder for Environmental Services
Elmbridge Borough Council
 


Please continue to report any missed collections using the online form. If residents do not have access to the internet they can also report individual missed collections by telephone on 01372 474474.

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