We continue to see improvements in the waste collection service in Elmbridge as the crews work hard to familiarise themselves with their rounds and the new ways of working. Additional resources are being provided and we are working closely with the contractor to improve the service. However, we are aware that some streets are still being missed and we are assessing why this is happening so that we bring this service up to the standards our residents expect.
We are updating the Council website with missed streets and the online form for individual missed collections is now available. If residents do not have access to the internet they can also report individual missed collections by telephone on 01372 474474.
Once again we apologise to our residents for the missed collections they are experiencing and we ask for their patience as we work to get the service back on track as soon as possible.