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Leisure and Cultural Services are dedicated to offering Customer Service Excellence through a Government award scheme.
It means that we make promises and keep them. One of the key elements of Customer Service Excellence is publishing the standards that you can expect to receive from us. View our |Compliments, Comments and Complaints procedure.
We will:
Provide a Cemetery to deal with your enquiries during office hours, provide a Cemetery Custodian to ensure the funeral service goes smoothly, provide a sensitive, good-quality and value-for-money service, |cut grass areas 18 times a year and weed and replant flower beds at least twice a year, empty litter bins twice a week and recycle green waste from floral tributes and plants, maintain and provide the 33 rights detailed by the Charter for the Bereaved.
|Contact the Cemeteries Services Manager.
We will:
|Increase community sporting involvement, improve links with coaches and schools, develop a structure for achieving sporting excellence, promote the health benefits of increased physical activity through the Elmbridge Exercise Referral Scheme and the |Healthy Walks initiative, provide information on leisure opportunities in the Borough through press releases, direct mail, the Elmbridge Borough Council website, SMS text messaging and e-mail updates, strengthen arts links and partnership working, |provide childrens SHOUT! holiday activities for 5 to 13 year olds every school holiday, encourage equality in sport and ensure that the Borough benefits from the National Lottery and other funding
|Contact the Leisure Development Manager.
We will:
Ensure all facilities are available to the public during their advertised opening hours every day except Christmas Eve, Christmas Day, New Year's Day and other Bank Holidays, clean all leisure facilities every day and ensure changing areas and toilets are checked at least every two hours, provide a facility manager or duty manager who will be available to speak to you, ensure all staff wear name badges (except lifeguards), ensure all coaches are properly qualified, check the quality of the water in swimming pools at least three times a day, carry out regular safety checks on equipment throughout all our facilities, make sure we disturb you as little as possible during facility improvements, |provide a caretaker for you when you hire one of our public halls and work to provide access for all.
|Contact the Leisure Facilities Manager.
We will:
Ensure that the Borough's parks and recreation grounds are open every day except Christmas Day and are available for seasonal sporting activities throughout the year, ensure that the Borough's Countryside, including SSSI and green spaces are available for informal recreation every day, provide contact details on all notice boards, cut grass in the Boroughs parks and recreation grounds once every two weeks in the summer and spring, and up to five times in the winter, |provide a groundsman, changing rooms and a fully prepared pitch 30 minutes before the scheduled start time of any sports pitch booking, collect litter every day in the parks and recreation grounds, regularly inspect children's play areas for safety and clean them every day, |completely refurbish each of the Boroughs 31 playgounds during a 16-year rolling programmeand |ensure dog-waste bins are emptied at at least four times a week with at least 50 dog poop scoops available at each dispenser after each weekly maintenance visit, provide a point of contact for the 16 self-managed allotment sites.
|Contact the Parks and Recreation Manager.