Housing advice and support

Housing advice and support

Housing advice

Our Housing Options Team can provide you with information, advice and assistance to help you to resolve your housing problems. If you would like to get in touch please contact us or call us on 01372 474590.

Should you want a personalised action plan advising you of your wider housing options you may want to complete part one of the online tool available on the Search Moves website. These options could include joining the housing register.

You can also access information about a range of other services that offer information, advice and support through:

If you are homeless or at risk of becoming homeless, please visit our worried about becoming homeless pages for more information.

Useful websites

Domestic Abuse

If you are experiencing domestic abuse, the Surrey Against Domestic Abuse website provides information and advice, along with the contact details for local and national services that can provide you with help and support.

The North Surrey Sanctuary Scheme may be able to help you remain in your own home and help you feel safe, through the fitting of home security measures at no cost, such as improved locks, stronger doors, security lights etc.

If you need to leave your home because of domestic abuse, you can contact our Housing Options team for assistance, as well as organisations like Refuge or Women’s Aid.

Mortgage advice

If you are struggling to pay your mortgage, help is available and you should act now to stop the situation from getting worse. 

Further information

For local advice, you can contact:

Help with training and employment

If you are unemployed or work less than 16 hours per week and live in Elmbridge, you could be eligible for free, professional careers information and guidance through Employment, Training and Housing Options Support (ETHOS) project.

ETHOS offers support to housing association tenants in Elmbridge, along with insecurely housed residents and / or those who are homeless to help find work or access training and education.  The Learning and Employment Advisor can help with writing CVs, developing interview skills, filling in job applications and obtaining IT and other work-related skills and qualifications.

Use of the service is both voluntary and free and will not affect your claim for benefit.

More information on ETHOS, including an online referral form, can be found on the Surrey Lifelong Learning Partnership website or contact Philippa Secretan (Learning & Support Advisor for Elmbridge) via email or by calling 07715 659745.

Help with saving & borrowing

SurreySave is a not-for-profit, ethical community bank which serves anyone who lives, or works in Surrey and Kingston. It offers both savings accounts and personal loans.

For more information visit the SurreySave website or call them on 01932 339290.

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