We investigate complaints about:
- poor food hygiene practices
- food that is contaminated
- food that is unfit to eat
We can only investigate complaints about food that was eaten or purchased in the Borough of Elmbridge.
All complaints are considered by an officer to decide if an investigation is necessary. With food complaints it is important that you have a sample of the food the complaint is about. We will ask you to sign a form to confirm you want us to investigate a problem. We do not pass on any of your details to businesses we investigate without your agreement. Frequently the defective food will be returned to the manufacturer for examination.
If we think the case may need to go to court we will ask if you’re happy to give an official witness statement.
We will tell you the full outcome of any complaint we investigate.