Noise from Early Morning Waste Collections

Waste collections can be a noisy activity - particularly when glass is involved.

Waste collection companies usually prefer to make collections during the early hours of the morning when less traffic is on the roads, and this is mostly carried out without a problem. However, difficulties can arise in residential areas where the noise from vehicle engines and tipping can cause disturbance to those living close by.

There are two types of waste collection:

• Waste collections from domestic premises
  These are the carried out by contractors working for Elmbridge Borough Council. Collections do not start until 7.00 am. If you are being disturbed by noise from domestic waste collections before 7.00 am, please contact |Environmental Care.
  
  
• Waste collections from commercial premises
  These are not carried out by the Council. Businesses hire their own contractors. Environmental Health & Licensing discourage commercial waste companies from making noisy collections in residential areas before 7.00am or after 11.00pm Monday to Saturday or before 9.00am or after 11.00pm on Sundays and Bank holidays.

What can I do if I am disturbed by commercial waste collections during the early hours?

1. Identify the address of the premises where the collection is taking place and the company carrying out the waste collection. Make a note of the date and time and, if possible, the vehicle registration number.
   
   
2. |Contact the company concerned and report the problem. Make a note of the date you made the call, the name of the person you spoke to and any complaint reference number you are given.
   
   For your information we have listed below contact details of the main waste contractors that operate within the Elmbridge area. (Please note that these contact details were correct at the time of publishing, however, if you experience any problems let us know - either use the 'comments' icon or |email Environmental Health & Licensing.

• |Veolia website
  Customer Services (for the South East): 0845 6060 460
  
  
• |Sita website (Aldershot depot covers the Elmbridge area)
  Telephone: 01252 513800
  
  
• |Grundon website
  Customer Services: 01753 683277
  |Grundon online contact form
  
  
• |Biffa website
  Telephone: 0800 601 601 (from a land line) - select option 1 'service' which will automatically direct you through to your local depot who will take the details of your complaint.
  
  
• |Chambers website
  Telephone: 01483 504595
  
  
  Allow two weeks for any changes to be implemented. If there is no improvement contact us on 01372 474750 or |by email. Remember when you register a complaint with us to provide details of any information you have gathered and the action you have taken so far. We can then investigate the matter on your behalf.