Mediation

What is mediation?

Mediation is a way of helping people explore their problems and aims to help people communicate effectively with other parties in dispute situations. With the help of trained mediators neighbours get a real chance to address their problems in a non-confrontational, safe and sensitive manner with the aim of allowing those involved to live side by side more peaceably without fear or loss of quality of life.

• You remain in complete control of the process
• Mediators do not take sides
• Community mediation within Elmbridge is free
• |Mediation North Surrey (MNS), an independent charity, has undertaken mediation within the Borough of Elmbridge since 1998.

How does it work?

• If you are having a problem with your neighbours, you can contact Mediation North Surrey directly or via ourselves (Environmental Health & Licensing) With your permission trained mediators will visit you at home to listen to your problems. A similar visit will be made to your neighbours.
  
  
• If you are both willing, a mediation session with both parties together will be arranged in a private venue. During the session, both sides have a chance to talk without being interrupted. The mediators ensure any anger is safely contained.
  
  
• Usually an agreement is reached which both parties are willing to accept. The agreement may be written down and signed but it is not legally binding. Over 85% of mediated cases conclude with a positive result.

Want to find out more?

• |Watch a short video by a trained mediator explaining the mediation process

• Read a |mediation case study

Still not sure you want to take part?

It's common to have reservations. Remember a surprising number of problems can be resolved by just trying. What's the alternative? Mediation North Surrey have produced the following short video:

Want to proceed or to discuss your case?

• |Mediation North Surrey website
• |Environmental Health & Licensing (for queries about using mediation to help with noise matters)

Finally, want to get on better with your neighbours?

Consider the following |top ten tips written by Mediation North Surrey to help get on with your neighbours.