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What is mediation?

Image of two people shaking handsMediation is a way of helping people explore their problems and aims to help people communicate effectively with other parties in dispute situations. With the help of trained mediators neighbours get a real chance to address their problems in a non-confrontational, safe and sensitive manner with the aim of allowing those involved to live side by side more peaceably without fear or loss of quality of life.

  • You remain in complete control of the process
  • Mediators do not take sides
  • Community mediation within Elmbridge is free
  • |Mediation North Surrey (MNS), an independent charity, has undertaken mediation within the Borough of Elmbridge since 1998.

How does it work?

  • If you are having a problem with your neighbours, you can contact Mediation North Surrey directly or via ourselves (Environmental Services) With your permission trained mediators will visit you at home to listen to your problems. A similar visit will be made to your neighbours.

  • If you are both willing, a mediation session with both parties together will be arranged in a private venue. During the session, both sides have a chance to talk without being interrupted. The mediators ensure any anger is safely contained.

  • Usually an agreement is reached which both parties are willing to accept. The agreement may be written down and signed but it is not legally binding. Over 85% of mediated cases conclude with a positive result.

Want to find out more?

|Image of a video screen which links to a mediation webpage with video link

Still not sure you want to take part?

It's common to have reservations. Remember a surprising number of problems can be resolved by just trying. What's the alternative? Mediation North Surrey have produced the following short video:

|Image of Before you say no screen which links to playable video

Want to proceed or to discuss your case?

Finally, want to get on better with your neighbours?

Consider the following |top ten tips written by Mediation North Surrey to help get on with your neighbours.

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