Burglar Alarms

A common feature of residential and commercial properties is the burglar alarm - located either inside the premises or on an external wall. Although good for security, when they go wrong they stop being a benefit and become a nuisance.

I'm being disturbed by a burglar alarm, what should I do?

During Office Hours:

• contact |Environmental Health & Licensing (office hours 9am-5pm Monday - Friday)
• complete our |online noise reporting form and we will investigate the problem.

Outside Office Hours:

The Council has no out of hours service to deal with noise from burglar alarms, therefore, in the first instance:

• Speak to local residents for a contact number for the owner/occupier of the property - the sooner you can establish contact, the sooner the alarm can be silenced.
• Some alarm boxes display the alarm company name. Try searching online for a contact number as a service contract may exist and they may visit to silence the alarm.

If you have exhausted all avenues to silence the alarm and you feel that there is a significant impact on the local community, you may consider |speaking to the police.

I'm installing an intruder alarm, what should I do?

If you install an alarm you are advised to ensure that:

• it meets BS4737 for the installation, operation and maintenance of the alarm
• it is fitted with a 20 minute cut-off device.

It is not a legal requirement to register key-holders, however, a scheme exists where (for a small annual charge) |SurPol will keep details of key-holders. This scheme is run by an independent company and endorsed by the Surrey Police. The Council's Environmental Health & Licensing Division can access the SurPol system. Further information is available from the |SurPol website or can be obtained by writing to:

SurPol Key holder Database
P O Box 779
Shalford, Guildford
Surrey, GU4 8ZJ