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|Access the Food Hygiene Ratings SchemeHow Star Ratings are Attributed
This scheme includes registered food premises within the borough of Elmbridge, excluding low risk premises which are subject to an alternative inspection strategy (including registered childminders).
At the end of each full or primary food hygiene inspection, rating scores will be assessed by an authorised officer and will be communicated to the food business operator.
The ratings used to determine the scores will be as follows:
| Risk Rating Categories | Excellent > Poor | |||||
|---|---|---|---|---|---|---|
| Food Hygiene and Safety | 0 | 5 | 10 | 15 | 20 | 25 |
| Structure and Cleaning | 0 | 5 | 10 | 15 | 20 | 25 |
| Management and Control | 0 | 5 | 10 | --- | 20 | 30 |
The total score from the 3 categories above will be used to attribute a star rating as follows:
| Score | Level of Compliance | Star Award |
|---|---|---|
| Up to and including 5 | Excellent | ***** |
| Up to and including 15 | Very Good | **** |
| Up to and including 25 | Good | *** |
| Up to and including 35 | Fair | ** |
| Up to and including 45 | Poor | * |
| Up to and including 46 | Major improvements required | None |
The star rating awarded will be posted online. This rating will stand until the next primary inspection is carried out (unless the next primary inspection is brought forward e.g. for serious hygiene defects at a premises that has previously scored well, as a result of a consumer complaint or during an investigation of food poisoning). Only the current food inspection rating will be displayed on the website. A certificate displaying the relevant number of stars attributed to a food business at the last primary inspection will be provided to food proprietors. They will be requested to display this prominently at the premises.
Where a food business operator strongly disagrees with an inspection score, then a written appeal should be made to the Head of the Environmental Health & Licensing Division within 14 days of the inspection. The inspecting officer must justify the score and any rating re-assessment will be made and posted online (usually within a week). The decision of the Head of the Environmental Health & Licensing Division will be final. Food businesses will be able to use the "right to reply" facility to indicate any improvements they have made following a primary inspection.
Those food businesses achieving four and five stars have now been published and a certificate, depicting the number of stars achieved, will shortly be awarded to display at each premises for the public to see. Others, which have historically not achieved such a high standard, will be encouraged to improve ahead of the phased publication of the food hygiene ratings for those remaining food businesses over the course of the year.
The Food Standards Agency is undertaking a national pilot project for this type of scheme and the "Code of Practice and Practice Guidance" is currently being revised. It is possible that both the score and rating system may alter in the future, however we will endeavour to keep businesses and users informed of developments.