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Special Collection Service
The Council's Special Collection Service is for the removal of large and bulky items from residential properties. It is designed for items that cannot be recycled or reused by the |Surrey Reuse Network or easily taken to a |Community Recycling Centre ('the tip').
How does it work?
We can collect from anywhere on your property but ideally items should be left in your front garden. If you request a collection from inside your property, we will contact you to arrange access. All items must be entirely disconnected and free standing before removal can take place.
- We will collect within 7 working days of receiving your request and payment
- Collection days are usually Tuesday and Thursday
- Collections take place during the day from 7am onwards, therefore it is important that there is access for collection
A site visit prior to collection will be required:
- To confirm that we can collect items such as American fridge freezers or pianos
- For carpets and collections over 7 items, our contractor will provide you with a quote
Please contact the |Environmental Care team to arrange this.
Arranging a collection
There are a few ways you can arrange your collection. If you have any questions or need help with your booking, please contact the |Environmental Care team.
- |Complete a form online
- |Download a form and return it to us in the post
- Visit the Environmental Care team at the Civic Centre to arrange a collection with a member of staff
Collection costs
- 1 item = £34 (*£24)
- 2 - 4 items = £43 (*£30)
- 5 - 7 items = £51 (*£36)
A next day collection is available at an additional charge of £44. This is only available by contacting the |Environmental Care team directly.
( * = Concessionary rate - available if you have Housing Benefit or Council Tax Benefit (excluding Council Tax discounts). We need to see copies of your payment book or letter of entitlement to qualify for concessionary charges.)
What can't we collect and what are the alternatives?
| Classification | Items | Alternative Means of Disposal |
|---|---|---|
| Garden Waste | Grass cuttings, garden prunings, leaves, woody waste, soil, gravel | These materials may be able to be disposed of as part of the |Garden Waste Collection Service or taken to a |Community Recycling Centre |
| Clinical Waste | Needles, sharps, medical waste | We can provide a separate |Clinical Waste Collection free of charge |
| Hazardous Waste | Paint tins, household or garden chemicals, gas bottles | These materials can be taken to a |Community Recycling Centre |
| Construction Waste | Cement, bricks, rubble & soil, tiles etc | Construction waste produced from home DIY work can be taken to a |Community Recycling Centre |
| Asbestos | Any asbestos of gypsum based products (e.g. plasterboard) | By arrangement you can take up to six double-wrapped sheets of asbestos to one of the Waste Transfer Stations in Sunbury, Epsom or Guildford. Please call |Surrey Waste Management first |
| Commercial Waste | Any items related to or coming from a business | A collection via a private waste contractor will be necessary |
If you are unsure about whether or not we can collect your item, please check with the |Environmental Care team.
