Customer Care Standards
In Person
When you visit us in person, we will:
- have clear directional signs to departments and display our opening times clearly;
- provide a member of staff to deal with you between 8.45 am and 5.00 pm Monday to Friday,(excluding Bank Holidays.)
- provide up-to-date information about our services in clear and easy to understand language;
- advise you how to obtain information and contact the translation service if your first language is not English, if requested;
- provide facilities for you if you have a visual or hearing impairment;
- have induction loops available in all our front line reception areas and designated meeting rooms;
- assist you with any form filling;
- see you within 5 minutes if you have an appointment;
- let you know how long you will have to wait and who will see you if you do not already have an appointment;
- make an appointment for you if you cannot wait to see an officer;
- make sure that all front line staff wear name badges;
- deal with your enquiry politely and helpfully.
- provide wheelchair accessibility to the Civic Centre
- provide disabled parking close to reception for those with a disability and
make it easy for you to make a comment or a complaint;
When we visit you in person, we will:
- show identification if we meet you away from the Civic Centre
