We are constantly trying to improve ourselves and the quality of the services we provide to our residents. Our excellent services have been acknowledged externally by a number of different organisations and we continue to strive to be one of the best Borough councils in the country. Below are some of our highlights:
Comprehensive Performance Assessment (CPA) Elmbridge Borough Council is an 'Excellent' authority as judged by the Audit Commission in April 2004. This is the highest grade possible. We are now well on our way towards our ambition of being |one of the best Borough Councils in the country by 2008.
Use of Resources 2007 We have been externally acknowledged as one of the best councils in the country for looking after tax payers money, new figures from the Audit Commission show, Elmbridge Borough Council has been rated 4 out 4, along with 6 other district councils out of the 238 councils that there are in the Country. |You can view more details online.
Best People Practice Award 2007 Elmbridge Borough Council has won the prestigious CIPD (Chartered Institute of Personnel & Development) 'Best People Practice Award' for its |Elmbridge Heroes initiative.
Charter marks Elmbridge Borough Council currently holds 5 Charter marks: |. Local Taxation |. Leisure and Cultural Services |. Pest Control |. Community Support Services |. Town Planning Since 1996 a total of 16 Charter marks have been awarded, many services retaining them 3 or 4 times. The awards are the Government's recognition of excellent public service and are held for three years. These prestigious awards are given for high standards of service and a commitment to continuous improvement.
Investors in People In 2005, Elmbridge Borough Council was recognised as |Investors in People. "The Panel noted the considerable commitment and hard work that the Council has put in to achieve such progress and in particular the CPA rating. This is in the Panel's view an excellent illustration of how an organisation can drive success through development of employees, and the Chief Executive and Management team can take great pride in their achievement."
Charter for Member Development and Councillor Development Achievement of the Year Following an independent, external assessment, Elmbridge Borough Council has been awarded the 'Charter for Member Development' by South East Employers and the Improvement and Development Agency (IDeA). The Council has also been Commended under the Municipal Journal (MJ) Awards for 2007, in the category of 'Councillor Development Achievement of the Year' Award.
SOCITM survey 2007: www.elmbridge.gov.uk is Transactional The content of our website was commended in the top 20 websites in the recently published Society for IT Managers (SOCITM) survey 2007 covering all of the UK's 468 local councils. |Monthly national rankings from sitemorse also confirm that Elmbridge is consistently the top Surrey government website.
Double Tick for Positive about Disabled People The double tick symbol is a means of communicating to the people we employ and other disabled people who might be interested in applying for work at the Council that we have a positive approach to employing disabled people.
Lexcel The Law Society has its own Practice Management Standard called Lexcel. |Legal and Property Services have held this standard of excellence since October 2002 and has to pass a stringent annual reassessment to maintain the award and the right to use the symbol on our letterhead.
ISO 9001:2000 |Building Control holds registration under ISO 9001:2000 and is audited twice a year by an independent body, the BSI.
Quality Mark award for Assistive Information |The Helpshop in Cobham was awarded the prestigious national Quality Mark award for Assistive Information from the Community Legal Service.
Quest A Quest Award was awarded in 2005 to Leisure and Cultural Services for |Sports Development. The score of 81 % was the highest for a local authority applying for Quest for the first time and the second highest score overall in England.
Highest Ranking Surrey Authority for Cemeteries A Best Value Assessment Application (linked to the Charter for the Bereaved) was submitted to ICCM for ranking position with other burial authorities. As of May 05 we are the Highest Ranking Surrey Authority |for cemeteries and in the top third Nationally.
RoSPA Gold Award A RoSPA Play Quality Award was awarded to Leisure and Cultural Services. It recognises not only the play equipment but also acknowledges the high level of maintenance and site management that goes into |making safe and fun play areas.
Three Hearts The Countryside Agency, Walking the Way to Health Initiative (WHI) top quality mark of Three Hearts was awarded to the Elmbridge |Healthy Walks Scheme. The aim of the Quality Mark is to set and maintain high standards for health walk schemes, to give potential users confidence about what to expect and to reassure users that the walks in their area are of good quality.
